Frequently Asked Questions

Sales & General Enquiries

What's included in my purchase?
You will receive a license code which will unlock the trial version into the fully functional version of USB Disk Security.
Your license code is valid for lifetime and entitles you to:
100% protection against any threats via USB storage
Free Support
Free Updates
Legal license to use our product

Why is the authorized software better?
Many users are not aware that they may be using illegal software. Illegally distributing and using software is a significant problem that hurts Zbshareware Lab and our users. Pirated software can not protect user's computer against threats and the pirated software from unauthorized third parties may contain viruses. The authorized software entitles our customers to full product/technical support, and software upgrades for free.

How to order USB Disk Security?
When you are ready to complete the order process, please visit the purchase link and complete your order online. Your license code details will be confirmed on your screen immediately if you have chosen to pay via Credit Card, and also verified via email. If any other method of payment is chosen (check, wire transfer, etc) your license code details will be sent via email once the payment has been received and cleared.

Are my personal details secure?
We and many famous software manufacturers (e.g. Adobe, ACD Systems) use the e-commerce services provided by Digital River Inc. The order process is protected via a secure SSL connection. Digital River Inc will collect, process and use all of the information you entered in accordance with Digital River GmbH's Privacy Statement. We do not collect your credit card information, and your personal details will never be disclosed.

What payment options are available?
We accept credit card, debit card, wire transfer, check, cash, purchase order, and paypal.

How secure is the order process?
The order process is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol. It support SSL Version 3 and 168-bit Triple DES encryption. The RSA module and SSL sessions feature 1024-bit encryption. No one can access or use your personal information in an unauthorized manner.

Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Service. Please provide them any email messages you may have received, as well as the order number from the shopping cart or Order Confirmation Page.

The license key does not work. What can I do?
Please visit Activate Software to ensure that you have input the correct license key. If you need help, please contact sales@zbshareware.com.

Technical Questions

Does USB Disk Security need to be updated regularly via the Internet to stay current?
Unlike other antivirus software, USB Disk Security does not use signature scanners and requires no regular updates. It only needs to update its executable components. This means updates may include enhancements or bug fixes without definition updates. It protects offline computer as well as the computer that is connected to the Internet.

Why does USB Disk Security disable AUTORUN of USB drive?
AUTORUN of USB drive is potentially unsafe. If AUTORUN of USB drive is enabled, and you have threats on your USB drive, it will automatically run malicious programs there. AUTORUN of USB drive is the main transmission route of viruses from USB drive, so USB Disk Security disables AUTORUN of USB drive.

How do I manually disable or enable AUTORUN of USB drive?
Right-click on the icon in the tray, and then pop up the context menu. Press "Disable AUTORUN of USB" to disable AUTORUN of USB drive and automatically create directories named AUTORUN.INF on your hard drives and USB drives. Press "Enable AUTORUN of USB" to enable AUTORUN of USB drive and delete directories AUTORUN.INF on your hard drives and USB drives.

How can I empty the password of USB Disk Security.

Please download the tool below to empty your password.
Download the tool. (The tool can remove the password of all versions of USB Disk Security)

 

If you are using Windows 7 or later, you need to run the tool as administrator. Please view the following details below when using the tool.

 

By default, Windows Vista and Windows 7 will run every program as a standard user even if you log on as an administrator. User Account Control (UAC) is a new security component in Vista or later. The UAC disables programs running as a standard user to access system areas (So some features of our software can not work as a standard user).
Solutions: Please run the software in administrator mode:

1. Exit the software.


2. Right click the shortcut icon on your desktop and then select "run as administrator" from the drop down menu.


3. Now, you can use the features of Lock and Setting a password on Vista or later.